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SHINY HAPPY PEOPLE with Vinay Kumar
In this business podcast that is all about people, Vinay Kumar, a Leadership Coach, Certified Professional Facilitator, OD Consultant, Podcaster, Global Nomad, Wildlife Stalker and Records Collector, interviews leaders, thinkers, strategists, and doers to reveal actionable insights, first-hand experiences, smart strategies, brilliant tips and lesser-known best practices on a range of subjects in business leadership and people management, from innovation, DEI, facilitation, technology, future of the workforce and sustainability to evolution of leadership, storytelling, negotiation, digital learning, mental wellbeing, the art of staying positive and even water wars! Plus each episode features curated recommendations from Vinay and his guest for your own RWL (Read Watch Listen) list to keep you shinier and happier!
SHINY HAPPY PEOPLE with Vinay Kumar
Ep 138: Kayleigh Fazan on Revolutionizing Global Retail
Meet Kayleigh Fazan, the visionary founder of The International Retail Academy, a pioneering force in the global retail industry. With an unwavering commitment to elevating customer experiences, Kayleigh has championed a transformative ‘bottom-up’ approach, fostering a new era of excellence in the world of retail.
For over 15 years, Kayleigh has been on a mission to empower shopfloor teams within global retail brands, equipping them with the essential soft skills needed to excel in an ever-evolving marketplace. A renowned expert in retail leadership, Kayleigh has led countless brands on a journey towards customer-centric success, arming them with the tools to create meaningful connections with their clientele.
Hit play to listen to her roaring success of a story!
[03:23s] Her journey into retail
[10:02s] Exploring the global landscape of retail
[15:47s] “Don’t lose touch with the shop floor ever!”
[28:49s] Starting her entrepreneurial journey
[37:39s] Return of the retail stores post COVID
[51:16s] RWL Read ‘The Culture Map’ by Erin Meyer and ‘Uplifting Service’ by Ron Kaufman; Tony Robbins’ podcast
More about Kayleigh’s work at The International Retail Academy
Connect with Kayleigh on LinkedIn
Connect with Vinay on X (formerly Twitter) and LinkedIn
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This podcast is sponsored by C2C-OD, your Organizational Development consulting partner ‘Bringing People and Strategy Together’. Follow @c2cod on Twitter, LinkedIn, Instagram, Facebook